Company Questions

Q) What is the best way to contact TopSource?
A) Call or email us anytime. Contact information can be found here.

Q) With what sized organisations does TopSource work?
A) Our smallest clients have one employee and our largest are FTSE 100 companies. TopSource can make outsourcing work for any size organization.

Q) Is TopSource a UK company?
A) TopSource is a UK company registered in England and Wales. We are also registered in India and Ireland.

Q) Can I visit your offices?
A) Absolutely. Please contact us with specifics and we will be happy to arrange a visit to any of our offices.

Q) How long has TopSource been in business?
A) TopSource was founded in December 2003.

Q) Does TopSource have any quality certifications?
A) We are SSAE16 and ISO 9001 certified and we have recently implemented BSI 25999 Business Continuity Planning.

Service Questions

Q) How does TopSource deliver services?
A) TopSource provides outsourced payroll and accounting services from one of our three global location : London and Kent in the UK and Pune in India. We also have back office and operations support from our Pune, India offshore facility. Our account management team is locally based and works directly with clients to ensure accurate delivery of our services.

Q) Does TopSource offer global payroll services?
A) Yes. TopSource manages global payroll services for its clients. We provide services in all the leading markets around the world including US, Europe, Middle East, China, India and Asia Pacific including Japan, Australia and New Zealand.

Q) What is BACS? Do you do foreign currency payments?
A) BACS is an automated payment service used by businesses to pay suppliers and employees. As we are a registered UK BACS bureau, TopSource is able to complete BACS payments on behalf of clients for payroll payments to employees and payments to suppliers. TopSource processes over one million BACS payments each year. We also have a FX currency platform to enable clients to make foreign currency payments at the best exchange rates.

Q) What is the TopSource BACS Bureau ID?
A) TopSource operates two BACS bureau IDs. BACS Bureau Id B65088 is administered through our payroll office (Practical Payroll Solutions) in Kent and BACS bureau ID is B20655 is administered through our London payroll office (Epsilon Business Services).

Q) Do clients need to invest in infrastructure to work with TopSource?
A) Not at all. Clients can utilise our software platforms or we can operate directly and securely on your existing systems.

Q) Does TopSource advise on tax investments or file tax returns?
A) No. However we partner with several firms in the UK and around the globe that are able to provide these specialist services.

Q) How are payslips delivered?
A) Printed Payslips are sent via Royal Mail services. Our clients can opt for greener options of payslips via password protected email, or directly accessed via the Web or Mobile through Portico™ HR.

Q) How does TopSource support purchase ledger and account processing services?
A) TopSource provides end-to-end delivery of accounts up to and including draft management reports. We also provide discrete services within accounts on a standalone basis. This includes, but is not limited to, purchase ledger processing, bank reconciliations, and sales invoicing.

Q) When should you outsource payroll?
A) Payroll can be outsourced at any time during the year and does not need to be linked to the end of the taxyear. TopSource has robust processes that allows seamless transition even during mid-year and ensures that all statutory filings and compliances are adequately covered.

Q) Is the payroll data secure?
A) Yes, absolutely. TopSource has adopted best in class industry practices to ensure that the client data is secure. TopSource is ISO 9001 and ISO 27001 certified and the processes are SOC 1: Type 2 compliant. These processes and controls are validated annually through independent audits and pen tests.

Q) How much do payroll services cost?
A) The charges are based on your number of employees and the services subscribed. The charges are billed on per month basis. To get a quote for your payroll, please click here.

Q) Do you offer a guarantee for your outsourced payroll services?
A) All our contracts come with a no-fault termination clause and clients can terminate the contract, if they are unhappy with the services.

Q) Do you offer PEO/ EOR services? If so, in which countries.
A) Yes, TopSource offers PEO (Professional Employment Organisation) or EOR (Employment on Record) services to clients in all the leading markets across the globe.

Portico Online Archive and DocFlow

Q) What is Portico?
A) Portico™ is a secure on-line document archive that provides round the clock access to all your documents by authorised personnel. Portico™ eliminates the need to store paper documents, saving you money. Portico™ also provides online document approval and other workflow management services. Portico™ currently houses over four million client documents.

Q) What documents are stored in Portico?
A) All documents created and processed by the TopSource team are securely stored on our secure Portico™ servers. In addition, all client documents received by TopSource are scanned by our UK scanning teams and placed on Portico™ based on client specifications. Client documents are stored in PDF format and can remain on Portico™ indefinitely.

Q) How do I access my documents stored in Portico?
A) Portico™ is always accessible to authorised personnel from any web-ready computer in the world. This password-protected secure service allows fully searchable and unlimited access to any necessary documents at any time.

Q) Who can access Portico?
A) Access to Portico™ is determined by the client. You can grant and restrict access to Portico™ to anyone based upon their need for the services provided. Payroll, accounting, legal and HR documents can be separated and organized for easy, secure and confidential access.

Portico Online Payroll and HR Application

Q) What is Portico HR?
A) Portico™ HR is a Cloud HR data management application that integrates with our payroll support services. Built and supported by TopSource, Portico™ HR is fully configurable for each client.

Q) What services does Portico HR provide?
A) Portico™ HR provides end-to-end HR and payroll support including a fully secure HR database with joiner/leaver functions, optional employee self-service and comprehensive reporting.

Q) Who can access Portico HR?
A) Portico™ HR provides a secure service allowing access to any authorised employee. Access to Portico™ HR is determined by the client who can grant and restrict access to Portico™ HR to anyone based upon job function or need.

Q) How do I get a job or an internship at TopSource?
A) Please email or call us (+44(0) 203 6915303).

Can’t find an answer to your question?
Please email or call us (+44(0) 203 6915303) and we’ll be happy to answer.

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0203 6915303
contactus@topsource.co.uk

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